Fault Messages
257
B11 ERROR: RAM
TEST FAILED*
No SDRAM failed the boot
initialization test. SDRAM
DIMM may not be
properly installed.
Cycle power to see if the message
clears, if not, contact your
authorized service representative.
1
B12 ERROR:
PROGRAM MISSING*
Yes The printer does not see
a program in flash
memory.
There is no program in printer
memory. Download an emulation.
B13 ERROR: NOT
COMPATIBLE*
No Attempting to download a
program that is not
compatible with the
printer.
Cycle power to see if the message
clears, if not, contact your
authorized service representative.
1
B19 ERROR: DC
RETURNED*
No The message indicates
an incorrectly assembled
and tested machine.
Cycle power to see if the message
clears, if not, contact your
authorized service representative.
1
B20 STATUS :00%
DOWNLOAD MODE
No Status message
informing the operator
that software is being
downloaded. Percentage
figure indicates
approximate amount
loaded into the printer.
No action is required.
B21 STATUS:
PRINTER RESET
No Status message
informing the operator
that the printer is
undergoing a system
reset.
No action is required.
B22 ERROR:
DECOMPRESS SIZE*
No FLASH memory has not
passed boot initialization
tests.
Cycle power to see if the message
clears, if not, contact your
authorized service representative.
1
B23 ERROR:
DECOMPRESS
CKSUM*
No FLASH memory has not
passed boot initialization
tests.
Cycle power to see if the message
clears, if not, contact your
authorized service representative.
1
B30 STATUS:
INITIALIZING...
N/A Status message: the
printer is running its
initialization routines after
startup and successful
memory tests.
No action is required.
Table 15. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution
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