Service Call 816-899
SM 5-181 D146/D147/D148/D149/D150
SC No. Level Error Name/Error Condition/Major Cause/Solution
§ Software bug
§ Inconsistency of Address Book source location
(machine/delivery server/LDAP server)
§ Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually
without formatting the Address Book)
§ Address Book storage device (SD/HDD) was temporarily
removed or hardware configuration does not match the
application configuration.
§ Address Book data corruption was detected.
§ Check the HDD connection.
§ Initialize all UCS settings and address/authentication
information (SP5-846-046).
§ Initialize the Address Book partition (SP5-832-006).
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC872-00 B
HDD mail reception error
An error was detected on the HDD immediately after the
machine was turned on.
§ HDD defective
§ Power was turned of while the machine used the HDD.
§ Format the HDD (SP5-832-007).
§ Replace the HDD.
When you do the above, the following information will be
initialized.
§ Partly received partial mail messages.
§ Already-read statuses of POP3-received messages (All
messages on the mail server are handled as new
messages).
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