Ricoh IM CW2200

Message Cause Solution and reference
"Not all of the image will
be scanned. Check the
ratio and then press
[Start] again."
The scaling factor
specified in [Scan Ratio]
is too large.
Specify a smaller value in [Send Settings]
[Scan Ratio].
The paper size specified
in [Scan Ratio]
[Specify Size] requires a
reduction value smaller
than 25%.
Specify a paper size for which a reduction
ratio greater than 25% is specified in [Send
Settings] [Scan Ratio] [Specify Size].
"Programmed. Cannot
program the
destination(s) that is not
programmed in the
address book."
A folder specified by
Manual Entry is
included among the
programmed
destinations.
Register the destination in the address book of
the machine, and then register it to a program.
"Programmed. Cannot
program the folder
destination(s) with
protection code(s)."
A destination specified
with a protection code is
included among the
programmed
destinations.
• You cannot program a destination
specified with a protection code. Specify
this destination individually.
• To program this destination, cancel the
protection code and then register the
destination to a program.
See "Using the Protection Function to
Prevent the Misuse of Addresses", User
Guide (Full Version).
"SMTP authentication
email address and
administrator email
address mismatch."
The SMTP
authentication e-mail
address is not registered
in the administrator e-
mail address.
Register the SMTP authentication e-mail
address in [Settings] [System Settings]
[Send (Email/Folder)] [Email]
[Administrator's Email Address].
"Some invalid
destination(s) contained.
Do you want to select
only valid
destination(s)?"
The group contains an
e-mail address.
When sending data to a destination other than
an e-mail address, press [Yes].
9. Troubleshooting
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