Troubleshooting Isolated Mesh APs
Recovering an Isolated Mesh AP
ZoneDirector 9.8 User Guide, 800-70599-001 Rev B 361
Recovering an Isolated Mesh AP
When a Mesh AP becomes isolated, it begins broadcasting a recovery SSID (named
“island-<last 6 digits of AP’s MAC address>”), which you can use to connect directly
to the AP and make configuration changes. Note that this SSID is not bridged to
the local network for security reasons.
To perform these procedures, you will need:
• A notebook computer with wireless capability. If you are running Windows XP
on the computer, make sure that either the WPA2 patch or Service Pack 3 is
installed.
• The current ZoneDirector mesh configuration (steps for obtaining this information
are provided below).
• An SSH client, such as PuTTY or OpenSSH.
• A text editor such as Notepad.
Step 1: Obtain the Mesh SSID and Passphrase
1 On the ZoneDirector web interface, click the Configure tab, and then click Mesh
on the menu.
Config error The AP attempted to establish the mesh uplink
but was unsuccessful. If you recently updated the
mesh SSID and passphrase, it is likely that your
changes have not propagated correctly to this AP
(for example, the AP was offline when you
updated the mesh SSID and passphrase).
To resolve this, follow the instructions in
Recovering an Isolated Mesh AP.
No APs with matching radio type The AP is unable to find an uplink AP with the
same radio type. Ruckus Wireless Smart Mesh
APs must use the same radio type to be able
connect to each other via the mesh network. For
example, an 802.11n Mesh AP will only connect
to another 802.11n AP, and an 802.11b/g Mesh
AP will only connect to another 802.11b/g AP.
To resolve this, place additional wired APs or
Mesh APs that use the same radio type near this
AP.
Status Possible Reason
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