138 139Appendix D: Troubleshooting and Support
Sequential Prophet X User’s Guide
Appendix D: Troubleshooting and Support
Contacting Technical Support
If you are still having a problem with the Prophet X, contact Technical
Support at support@sequential.com. Please include the purchase date
of your Prophet X, its serial number, and the operating system versions
(Main, DSP, and FPGA). Press the global button to see these at the
bottom of the main display.
If you haven’t already reset the Global parameters and run the calibration
routines (see Troubleshooting), you should do it before contacting Technical Support.
This is probably the rst thing you will be asked to do.
Warranty Repair
Sequential warrants that the Prophet X will be free from defects in
materials and/or workmanship for 1 year from the date of purchase.
Please register your product online at www.sequential.com to establish
the date of purchase. (This is not a requirement for warranty service, but
it will help expedite the process.)
Please contact support@sequential.com to determine the best course
of action for getting your Prophet X repaired. For your own protection,
as well as ours, please do not return any product to Sequential without
a return authorization (RA) number. To issue an RA number, Technical
Support needs:
• Your name
• Your return address
• Your email address
• A phone number where you can be reached
• Your Prophet X’s serial number
• The date of purchase and where purchased
If you need to return your instrument for repair, you are responsible for
getting it to Sequential. We highly recommend insuring it and packing in
the original packaging. Damage resulting from shipping a product with
insufcient packaging is not covered by warranty.
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