C H A P T E R 7
Troubleshooting your interactive projector
58 smarttech.com/kb/170295
TDM
status
light
Touch
interaction
Status and related troubleshooting
Error states
Solid
green or
flashing
green
No touch The USB cable for touch isn’t properly connected to your computer.
OR
Change the Touch setting in the OSD menu to match the current input
(see Adjusting projector settings on page 19).
N O T E
Touch is disabled if the current input doesn’t match the Touch setting in
the OSD menu. This is to avoid false touches on your computer when
you touch a DVD or other source image.
Solid red No touch Connect the Touch USB cable.
Flashing
red/amber
No touch Hardware fault. Turn the projector off and then on again. Contact
smarttech.com/contactsupport if the issue continues.
Determining interactive pen status
The interactive pens each have one tri-colored status light. Use the table below to determine
the status of the pens.
Pen
status
light
Touch interaction Status and related troubleshooting
Normal operating states
Solid
green
Full control
Pen is charged and ready to use.
Solid
amber
Full control
Pen requires charging.
Flashing
amber
None
Pen is charging.
Off None
Pen is in Sleep mode. Pick up the pen and start using it to
bring it out of Sleep mode.
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