C H A P T E R 7
Troubleshooting your interactive projector
67 smarttech.com/kb/170295
The projector image can slip if the projector is moved often or installed in a location prone to vibration,
such as next to a heavy door. Follow these precautions to help prevent the image from becoming
unaligned:
l Ensure that the installation wall is plumb and square and doesn’t move or vibrate excessively.
l Ensure that there are no obstructions behind the projector’s wall-mounting bracket and that the
bracket is firmly secured to the wall according to the installation instructions.
l Ensure that the projection surface is flat and smooth.
Troubleshooting projector errors
System administrators can resolve the following projector errors on their own prior to contacting
SMARTSupport. Performing initial troubleshooting on your projector will reduce the time of a support
call.
Your projector stops responding
If your projector stops responding, perform the following procedure.
To restart an unresponsive projector
1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
3. Connect the power cable, and then turn on the projector.
The “Projector Overheated,” “Fan Failure” or “Color Wheel Failure”
message appears
If the “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” message appears and the
projector stops projecting an image, one of the following issues is occurring:
l The temperature outside the projector is too high.
l One of the fans has failed.
l The projector has a color wheel issue.
To resolve the “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” error
1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
2. If your room is hot, lower the temperature if possible.
3. Ensure that nothing is blocking the projector’s air intake and exhaust.
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