C H A P T E R 7
Troubleshooting your interactive projector
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4. Reconnect the power cable, and then turn on the projector.
5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact your
authorized SMART reseller.
Troubleshooting audio issues
If the audio isn’t working, you can troubleshoot the following common issues.
Microphone volume issues
If you’re having issues with the microphone volume, check the Microphone Boost setting in the OSD
menu.
To increase the volume of your microphone
Turn the Microphone Boost setting Off.
To decrease the volume of your microphone
Turn the Microphone Boost setting On.
Speaker static
You might experience static noise from your speakers if the microphone cable is routed too close to
the other cables.
Static noise can be caused by other video and audio source devices and their connection cables.
Isolate these devices and test to see if they are the cause of static noise
Troubleshooting XCP issues
If you’re experiencing issues with the XCP, you can troubleshoot the following common issues.
Issue Related troubleshooting
There’s no video
signal when
you’re using a
USB cable.
l
Ensure that the DisplayLink drivers are installed on your computer.
l
Ensure that the XCP is properly connected to the projector (see
Connecting the XCP to the projector on page 36).
l
Ensure that the USB cable isn’t damaged.
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