C H A P T E R 7
Troubleshooting your interactive projector
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4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
5. Connect the power cable, and then turn on the projector.
6. Check that the fans are running, and if necessary adjust the fan speed using the service menu.
7. If the previous steps don’t resolve the issue or if the issue occurs more than once, put the
projector into Standby mode, disconnect the power cable, and then contact your authorized
SMART reseller.
The “Lamp Failure” message appears
If the “Lamp Failure” message appears, one of the following issues is occurring:
l The lamp is overheating, likely due to blocked air vents.
l The lamp has reached the end of its life.
l The projector has an internal problem.
To resolve the “Lamp Failure” error
1. Restart the projector (see Your projector stops responding on the previous page).
2. Check the Lamp Hours setting in the OSD menu (see Adjusting projector settings on page 19).
If the lamp has more than 2000 hours of use, it might be near the end of its life.
3. Replace your lamp module as described in Replacing the projector lamp module on page 48.
4. If replacing the lamp module doesn’t resolve the issue, put the projector into Standby mode,
disconnect the power cable, and then contact your authorized SMART reseller.
The projector Power and Service lights are off
If the projector Power and Service lights are both off, one of the following issues is occurring:
l There was a power outage or a power surge.
l A circuit breaker or a safety switch was tripped.
l The projector isn’t connected to the power source.
l The projector has an internal problem.
To resolve the unlit projector Power and Service lights issue
1. Check the power source, and then make sure that all cables are connected.
2. Confirm that the projector is connected to an active power outlet.
3. Make sure the pins on the connectors aren’t broken or bent.
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