Chapter 7
55 smarttech.com/kb/170295
Chapter 7: Troubleshooting your interactive
projector
Determining projector status 56
Determining touch status 57
Determining interactive pen status 58
Determining curtain alignment tool (CAT) status 59
Determining XCP status 60
Projector status light 60
Active input status lights 60
Troubleshooting your SMART product with the Connection Wizard 60
Troubleshooting pen and finger touch issues 62
Interactive pen issues 62
Finger touch issues 62
Touch accuracy and alignment issues 64
Troubleshooting image issues 64
Loss of signal 65
Partial, scrolling or incorrectly displayed image 65
Unstable or flickering image 66
Unaligned projected image 66
Troubleshooting projector errors 67
Your projector stops responding 67
The “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” message appears 67
The “Lamp Failure” message appears 68
The projector Power and Service lights are off 68
Troubleshooting audio issues 69
Microphone volume issues 69
Speaker static 69
Troubleshooting XCP issues 69
Locating the serial number 70
Accessing the service menu 70
Retrieving your password 71
Resetting the projector 71
This chapter describes how to troubleshoot your interactive projector.
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