Standard RO1 - Limited Product Warranty; Return Merchandise Authorization

6.3 Limited Product Warranty
Standard Bots Company (the “Company”) warrants to the original lessor of the Standard Bots Robot
(the “Original Purchaser” and the “Product”, respectively ) from the Company, that the Product shall
be free from defects in materials and workmanship under normal use and in conformance with the
Company’s instructions, for so long as such Original Purchaser continues to lease the Product from the
Company (the “Warranty Period”).
If a defect arises during the Warranty Period, the Company will, at its option, (i) repair the Product at
no charge, using new or refurbished replacement parts, (ii) exchange the Product with a refurbished
or new product with equivalent functionality or (iii) provide the Original Purchaser with a replacement
part accompanied by instructions on installation, and any requirements for the disposal of the replaced
part. The Company shall not be responsible for any labor costs you incur relating to DIY parts service.
This warranty excludes (i) normal depletion of consumable parts such as batteries and (ii) defects
caused by the user’s fault.
This warranty is subject to your following the RMA process as may be in place at the Company
from time to time. In order to obtain warranty service, please contact customer service at sup-
port@standardbots.com. It is your responsibility to backup any data, software or other materials you
may have stored on the Product, as such data, software or other materials may be lost or reformatted
during warranty service and the Company will not be responsible for such loss. In addition, it is your
sole responsibility to delete all sensitive and personal information stored in, or in accessible form in,
the Product prior to shipping the Product to us, and to disable or remove all security passwords.
Without derogation, this warranty does not apply in any of the following cases:
- Products not leased from the Company
- Damage caused by accident, abuse or misuse
- Products that have been dismantled, tampered with, modied or repaired by anyone other than the
Company or a service provider authorized by the Company.
6.4 Return Merchandise Authorization
Should you believe you need to return a Standard Bots product please contact us through one of the
below contact methods. Unauthorized returns will not be accepted.
Standard Bots Support: Phone: 888-976-1287 Email: support@standardbots.com
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