92
EExxcclluussiioonn ooff LLiiaabbiilliittyy
In the following circumstances, SUNGROW has the right to refuse to honor the quality
guarantee:
• The free warranty period for the whole machine/components has expired.
• The device is damaged during transport.
• The device is incorrectly installed, refitted, or used.
• The device operates in harsh environment, as described in this manual.
• The fault or damage is caused by installation, repairs, modification, or disassembly
performed by a service provider or personnel not from SUNGROW.
• The fault or damage is caused by the use of non-standard or non-SUNGROW
components or software.
• The installation and use range are beyond stipulations of relevant international
standards.
• The damage is caused by unexpected natural factors.
For faulty products in any of above cases, if the customer requests maintenance, paid
maintenance service may be provided based on the judgment of SUNGROW.
10.3 Contact Information
Should you have any question about this product, please contact us.
We need the following information to provide you the best assistance:
• Model of the device
• Serial number of the device
• Fault code/name
• Brief description of the problem
CChhiinnaa ((HHQQ))
Sungrow Power Supply Co., Ltd
Hefei
+86 551 65327834
service@sungrowpower.com
AAuussttrraalliiaa
Sungrow Australia Group Pty. Ltd.
Sydney
+61 2 9922 1522
service@sungrowpower.com.au
BBrraazziill
Sungrow Do Brasil
Sao Paulo
+55 0800 677 6000
latam.service@sa.sungrowpower.com
FFrraannccee
Sungrow France
Lyon
+33420102107
service@sungrow-emea.com
10 Appendix User Manual
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