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TimeSource 3100 199
Troubleshooting
097-72020-01 Issue 9: November 2003
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End of Procedure
Procedure G. Equipment Return
Step Procedure
1 Call your local Symmetricom distributor or Symmetricom’s Inside Sales (refer to the
Sales subsection), and obtain a Return Material Authorization (RMA) number and
shipping address.
Note: Retain the RMA number for future reference. The RMA number is used by
Symmetricom for internal tracking of the unit. Reference the RMA number in all
communications with Symmetricom regarding the unit.
2 Pack the defective equipment, including a list containing all the information obtained
above, in the original packing material. If the original packing material is not
available, inform Symmetricom, and the appropriate shipping material will be
provided.
Note: Equipment must be returned in the original packaging, or approved
replacement packaging, for the warranty to be honored.
3 Mark the RMA number and the equipment serial number on the outside of the
shipping carton.
4 Ship the equipment prepaid and insured to one of the addresses below, as directed
by the Customer Assistance Center:
Symmetricom
Attn: Customer Service
2300 Orchard Parkway
San Jose, CA 95131
or
Symmetricom
Attn: Repair and Return
Montana Industrial Park
Street B Lot 52
Aguadilla, Puerto Rico 00603
Repaired equipment is typically shipped within 30 days of receipt by Symmetricom, or per
contract terms. Shipping costs to Symmetricom are paid by the customer; shipping costs
back to the customer are paid by Symmetricom.
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