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198 TimeSource 3100
Troubleshooting
097-72020-01 Issue 9: November 2003
Repair and Return
When returning defective equipment for factory repair, obtain the following information
prior to calling Symmetricom:
• A complete description of the trouble (alarms, equipment behavior, etc.), part
number, serial number, issue/revision level, and warranty expiration date.
• If the warranty has expired, a purchase order with “bill to” information.
• A customer field technical contact including address, phone number and FAX
number.
• Return shipping information.
To return defective or damaged equipment, use Procedure G.
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