Section J – Troubleshooting
CD14 Tester & CD AutoPlus Autosampler User Guide—75-108-800 Rev. B—31 May 2021 112 of 130
EAR99 technology subject to restrictions on cover page.
Section J – Troubleshooting
Contacting Teledyne Hanson for Technical Support
For technical support, please submit a TSR form located at:
http://www.teledynehanson.com/tech-support-request
or e-mail hansontechsupport@teledyne.com
If you require phone support, please call 818.882.7266 and
select the option for Technical Support. Please have the
following information available:
1. Instrument Type
2. Serial Number
3. Firmware Version
4. What is the system configuration? How is the tester
connected to other equipment?
5. How long did the equipment work before the problem
occurred?
6. How old is the equipment?
7. Were there any recent repairs or maintenance on the
unit?
8. How is the system being used? What is the
application?
9. Detailed information about the problem. What is
working and what is not?
10. The troubleshooting steps that have already been
taken.
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