Trillium FLOWAY - Parts; Ordering Parts; Stocking Spare Parts; Returning Parts

57 | IM-112 DECEMBER 2019
Vertical Turbine Pumps
2001299 - VTP- IOM
57 | IM-112 DECEMBER 2019
Vertical Turbine Pumps
2001299 - VTP- IOM
57 | IM-112 DECEMBER 2019
Vertical Turbine Pumps
2001299 - VTP- IOM
Vertical Turbine Pumps
Parts
Document Name: 2001299-VTP-IOM-EN Page 57 of 67
Revision 3 Copyright © 2014, Weir Floway, Inc. All Rights Reserved. Issue Date: December 12, 2014
11 Parts
11.1 Ordering Parts
When ordering spare parts or replacement parts give the following details:
• Pump serial number (available on the nameplate of the unit)
• Pump model (available on the nameplate of the unit)
• Part descriptions with complete part numbers
• Quantity required for each part
11.2 Stocking Spare Parts
Spare parts to be stocked in inventory depend on the following:
• Service type
• Anticipated maintenance cycles
• Allowable down time
• Number of units
It is recommended to maintain a minimum inventory of the following components:
• One complete set of bearings
• Gaskets
• O-rings
• Packing (or Mechanical Seal)
• One spare of each moving part.
11.3 Returning Parts
The following points are to be kept in mind when returning any materials:
• All materials returned to the factory must be accompanied by a RMA number.
• An RMA number can be obtained directly from the factory or by contacting a local Dealer/District
Manager.
• The RMA form must be filled in completely and forwarded as instructed.
• Parts being returned under warranty claim must be submitted with a complete written report along with
the RMA form.
For information regarding service and spare parts:
1. Contact your local Trillium Pumps USA Pumps representative.
OR
2. Contact us through email at floway@trilliumflow.com or visit www.trilliumflow.com
DANGER
GENUINE OEM PARTS
• Genuine OEM parts and accessories are designed, tested and incorporated into the
products to help ensure they maintain continued product quality and performance in use.
•As Trillium Pumps USA does not test the parts and accessories sourced from other
vendors, the installation of such parts and accessories may adversely affect the
performance and safety features of the products.
• The failure to properly select, install or use authorized parts and accessories is
considered misuse. Damage or failure caused by misuse is not covered by our warranty.
• In addition, any modification of Trillium Pumps USA products or removal of original
components may impair the safety of these products in their use.
CAUTION
PREVENT TRANSIT DAMAGE TO THE EQUIPMENT
Material returned must be carefully packaged to prevent transit damage. Trillium
Pumps USA cannot be held responsible for parts damaged in transit.