9 Warranties
9.1 Product Warranty
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer,
the customer shall be granted a manufacturer’s Warranty under the conditions set out below:
In the case of new devices and their components exhibiting defects resulting from manufactur-
ing and/or material faults within 12 months of entry into service (maximum of 15 months from
shipment), Universal Robots shall provide the necessary spare parts, while the user (customer)
shall provide working hours to replace the spare parts, either replace the part with another part
reflecting the current state of the art, or repair the said part. This Warranty shall be invalid if the
device defect is attributable to improper treatment and/or failure to comply with information
contained in the user guides. This Warranty shall not apply to or extend to services performed
by the authorized dealer or the customer themselves (e.g. installation, configuration, software
downloads). The purchase receipt, together with the date of purchase, shall be required as ev-
idence for invoking the Warranty. Claims under the Warranty must be submitted within two
months of the Warranty default becoming evident. Ownership of devices or components re-
placed by and returned to Universal Robots shall vest in Universal Robots. Any other claims
resulting out of or in connection with the device shall be excluded from this Warranty. Nothing
in this Warranty shall attempt to limit or exclude a Customer’s Statutory Rights nor the manu-
facturer’s liability for death or personal injury resulting from its negligence. The duration of the
Warranty shall not be extended by services rendered under the terms of the Warranty. Insofar
as no Warranty default exists, Universal Robots reserves the right to charge the customer for
replacement or repair. The above provisions do not imply a change in the burden of proof to the
detriment of the customer. In case of a device exhibiting defects, Universal Robots shall not be
liable for any indirect, incidental, special or consequential damages, including but not limited
to, lost profits, loss of use, loss of production or damage to other production equipment.
In case of a device exhibiting defects, Universal Robots shall not cover any consequential dam-
age or loss, such as loss of production or damage to other production equipment.
CAUTION:
It is generally advised to avoid the use of accelerations higher than
needed for a given application. High accelerations, especially in
combination with high loads, can lead to reduced life time of the
robot. For applications with short cycle times and high require-
ments for speed, it is generally advised to use blends as much as
possible to ensure smooth trajectories without the need for high
accelerations.
9.2 Disclaimer
Universal Robots continues to improve reliability and performance of its products, and there-
fore reserves the right to upgrade the product without prior warning. Universal Robots takes
Version 3.11
Copyright © 2009–2019 by Universal Robots A/S. All rights reserved.
I-51 UR5/e-Series
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