VeriFone EFTPOS 1 User Manual

EFTPOS 1 USER GUIDE
138
15 Troubleshooting.
15.1 Response Codes.
See below for response codes that will appear on your terminal receipts and an explanation of
the response codes�
Status Terminal
Display
Receipt
Text
Explanation Action To Be Taken
401
POWER
FAILURE
POWER
FAILURE
The terminal has
experienced a power
failure�
Ensure terminal is not low
on charge�
412
CARD
REMOVED
CARD
REMOVED
The cardholder has
prematurely removed
the card�
Retry transaction and
advise cardholder to
leave card in terminal
until prompted by
terminal to remove card�
413
CHIP
DECLINED
CONTACT
ISSUER
CHIP
DECLINED
CONTACT
ISSUER
The EMV chip card has
declined the transaction
oine.
Contact the issuer or seek
another form of tender�
415
COMMS
ERROR
COMMS
ERROR
The terminal has
experienced a
communication error and
therefore was unable to
complete the transaction�
Check terminal has
connectivity�
Check the signal strength
status icon on terminal
ifconnectivity is
WiFi/GPRS�
Retry transaction�

VeriFone EFTPOS 1 Specifications

General

Brand	VeriFone
Model	EFTPOS 1
Category	Payment Terminal
Language	English