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4.4 How to process a Refund Transaction
If a customer returns a purchase, or if an incorrect amount was charged, a refund can be
processed as follows:
Note: Refunds may only be processed where there was an initial valid transaction on the
samecard.
Step Terminal Display Action
1
1. Cash Out
2. Refund
3. MOTO
4. Pre-Auth
Navigate through the main menu to the “Refund”
option and press the touch screen or enter the
number of the menu item using the keypad�
2
Accept amount
Refund Amount
AUD
5.00
Key the refund amount, e�g� $5 = 500�
If a correction is required press the
key to remove
the last number entered or the key to return to
the idle screen�
Press the touch screen or the
key to continue�
3
MERCHANT
Enter password:
******
The terminal will now prompt for the merchant
password to be entered�
Key in the merchant password and press the touch
screen or the
key�
Once the correct password is entered the terminal
will proceed to the next screen in Step 4�
Note: To obtain your Merchant Password, please call
the Merchant Helpdesk�
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