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15.2 Hardware Faults.
Hardware Faults Action
Terminal does not start Ensure that the battery charge state is not below the critically
low level. The terminal will not work if there is insucient
charge remaining in the battery�
Connect terminal to a power source for at least 15 minutes
if terminal is below operational battery charge state�
Ensure that you press the
key for approximately
10 seconds, until the terminal back-light turns on�
No response from the
terminal
Ensure that the power cable is securely connected to the base
and the terminal is charging�
Power o the terminal for 10 seconds.
Power on the terminal�
Retry the transaction�
Call Merchant Helpdesk if the problem persists�
Terminal not reading cards Re-insert/swipe the card as per instructions in Section 3�
If there is still no response from the card reader power o the
terminal for 10 seconds�
Power on the terminal�
Attempt transaction again�
Call Merchant Helpdesk if the problem persists�
Paper/Printing Faults Remove the paper roll from the printer to ensure that
there is no paper caught�
If the existing paper roll is damaged in any way then replace
this with a new roll�
Verify that the printer door is properly latched.
Ensure that the battery charge state is not below the critically
low level�
Plug terminal to a power source�
If the problem continues, power o the terminal for
10 seconds�
Power on the terminal�
Print a sample receipt. This will conrm if the printer
is operational�
Call Merchant Helpdesk if the problem persists�
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