74
7 Cancelling a Transaction.
7.1 During a Transaction.
Cancel Key
To cancel a transaction during processing press the “Cancel Key”
on the terminal�
7.1.1 After a Transaction Has Completed.
Use the Refund transaction type to refund a transaction once it has been completed� There is
no other way to cancel a transaction once it has been completed�
Seesection 4.4 “Refund” for details on how to perform a Refund transaction.
7.2 Exception Scenarios.
7.2.1 Chip Card Swiped (Insert Card).
The ‘Chip Card Swiped’ screen is displayed when an EMV-capable card is swiped (using the
magnetic stripe reader) on an EMV-capable terminal. This prompts the user to insert the card chip
into the terminal�
Terminal Screen Next Step
Total Amount
AUD
5.00
Insert card
Present the card to the terminal by inserting it into
the terminal� Note that the card should not be tapped
or swiped�
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