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EFTPOS 1 USER GUIDE

1 Introduction.

The EFTPOS 1 terminal lets you process online transactions for Debit Cards (savings and

chequeaccounts),Credit Cards (Visa, Mastercard

and UnionPay) and Charge Cards (American

Express

, Diners Club and JCB)� To accept Charge Card transactions please contact the relevant

Charge Card Provider�

EFTPOS 1 enables you to process:

• Purchases

• Purchases with cash out for Debit Cards

• Refunds

• Mail/telephone order (MOTO) and eCommerce transactions

• Cash out transactions for Debit Cards

• Purchase with Tip

• Pre-Authorisation functions, including Completion, Extension and Cancellation

1.1 Merchant Responsibility for Equipment and Materials Provided.

Terminals and equipment (where supplied by us), plus any unused stationery and promotional

material remain the property of the bank�

• You must not sell, assign or in any way encumber them�

• You will not permit a third party to have possession of or access to any equipment,

orothermaterials.

• You must ensure that the terminals are covered by your business or contents insurance�

Terminals must not be relocated without prior authorisation.

Terminals must be located where customers can use the PINpad without the risk of other

peopleseeing them key in their PIN (Personal identication number).

1.2 Cancellation of Facility.

If your merchant facility is cancelled for any reason, you need to return the equipment and

materials to us� To do this, call the Merchant Helpdesk on 1300 780 940� You must return

allequipment and materials within ve business days of our request.

Fees and charges will continue to be charged until the equipment is returned to the bank

asinstructed.

1.3 Damaged, Lost or Stolen Equipment.

If equipment is damaged, lost or stolen, you will be charged for its replacement�

1.4 Merchant Receipts.

You need to retain all merchant receipts printed in a secure manner for reconciliation and

incaseof terminal failure. Refer to Section 16.0 Records in the EFTPOS MerchantAgreement.

You must provide customers with a receipt unless they request otherwise�

VeriFone EFTPOS 1 User Manual

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