Wallace Perimeter Security SPEEDGATE - Inspection, Servicing and Maintenance; How to Maintain a Speedgate; Maintenance, Repair and Servicing Assistance

SPEEDGATE Installation and Maintenance Manual Revision 1 - MAY 2023
129
INSPECTION, SERVICING AND MAINTENANCE
Inspecon, Servicing and Maintenance
How to Maintain a SpeedGate
Maintenance should be only carried out by facility personnel or persons that are familiar with the
SpeedGate. Please contact Wallace Perimeter Security for a maintenance provider in your area. Repairs
should only be carried out by personnel that were onsite during the gate commissioning and received
adequate informaon regarding repairs, or are pre-approved by Wallace Perimeter Security. No repairs
should be carried out unless Wallace Perimeter Security has been consulted rst.
Alteraons to the SpeedGate which could have a negave eect on the safety of the
SpeedGate are not permied.
The SpeedGate owner is responsible to ensure that all personnel have received, read and signed the
instrucons found in “End User Brieng Instrucons” on page 137. Personnel that have received the
end-user brieng are qualied to perform SpeedGate cleaning and maintenance.
The operators must be turned o whenever assembly and maintenance acvies are being carried out.
When the gate safety components are being checked for good working order the gate should be checked
for any obstrucons before operators are turned on. Only if all areas are clear can the operators be turned
back on.
Use checklists for recording repairs and maintenance to the SpeedGate, and maintain permanent logs of all
gate inspecons, maintenance, servicing and repair acvies.
• Name
• Company
• Email Address
• Phone Number
• Product Type
• Product Locaon (City/Town)
• Product Locaon (Province/State)
• Serial Number (Last 4 Digits)
• Descripon of Issue/Request
• Aachments - You may aach up to ve
images to your support request. They will
need to be provided in .jpg format at no
more than 2MB in size each.
Maintenance, Repair and Servicing Assistance
To aid in restoring compromised gate operaon to normal operaon, contact your Wallace Perimeter
Security (WPS) authorized service provider for assistance.
By Telephone: Call WPS at 1 (866) 300-1110 and request to speak with a Wallace Perimeter
Security service technician. Be prepared with the serial number of the gate, and a descripon of
the specic problem with the gate, prior to calling.
By Email: Email our technicians at: service@wallaceperimetersecurity.com for immediate
aenon. Include serial number of the gate and concise descripon of the problem with the gate
in your email.
Via the WPS Tech Support Portal: hps://support.wallaceperimetersecurity.com/
1. Log in by providing your email address and assigned customer password.
2. Click on request support at boom of the WPS Technical Support Portal page.
3. Fill in our Support Request form by providing the following informaon: