To Next PageTo Next PageWhy is there no video on my WebGate DVR monitor?
If there is no video displayed on your monitor when using your WebGate DVR, verify the monitor's power is on and check the cable connecting the DVR to the monitor. Also, inspect the monitor cable port and ensure the DVR power is not off. If the monitor video is in gray mode, check the camera type (NTSC/PAL) and reboot the system.
What to do if my WebGate DVR is not recording?
If your WebGate DVR is not recording, verify in the Disk Manager if the HDD is mounted. Also, check the recording configuration to ensure it is set up correctly.
How to fix a WebGate DVR when the network is not working?
If the network is not working with your WebGate DVR, check if the network cable is properly connected. Also, verify the DVR IP address and the computer's IP address. Perform a Ping Test and check the PC specification if Webview video is not shown.
What to do if my WebGate DVR remote controller is not working?
If the remote controller for your WebGate DVR is not working, start by checking the remote controller battery. Then, check the remote controller ID and ensure you are using the remote controller correctly.
What to do if there is no playback on my WebGate DVR?
If there is no playback on your WebGate DVR, check the recording configuration and ensure it is properly set. Also, check the playback button to ensure it is functioning correctly.
What to do if some channels have no video on WebGate DVR?
If some channels on your WebGate DVR have no video, check the camera power and the camera video input. Also, check the DVR input port. Verify the On/Off status of the Activity configuration of the screen and the Covert configuration of the monitor.
How to fix WebGate DVR video that is too bright or dark?
If the video on your WebGate DVR is too bright or dark, check the camera configuration. Also, check and dismantle any power cables near the video cable. Verify the Brightness and Contrast settings of the screen.
What to do if front button is not working on WebGate DVR?
If the front button on your WebGate DVR is not working, check the DVR power. Also, check if the screen is locked.
Why is my WebGate DVR failing to boot?
If your WebGate DVR is failing to boot, check the power supply and the power cord.
When should I contact the shop for my WebGate DVR?
Contact the shop in case of extraordinary working (e.g., noise, smell, or fume). Also contact the shop if there is connector breakage of the power cable, if rain or water is inside the product, or if any liquid or foreign object is inside the product. Contact the shop if the product is not working in accordance with the manual, in case of breakage from product dropping, or if the product performance drops dramatically.
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