DTV 720 USER’S MANUAL
www.wegener.com 47 800043-01 Rev. C
Chapter 5 Customer Service
5.1 Warranty
The following warranty applies to all Wegener Communications products including the
DTV 720 Transport Stream Multiplexer:
All Wegener Communications products are warranted against defective materials and
workmanship for a period of one year after shipment to customer. Wegener
Communications' obligation under this warranty is limited to repairing or, at Wegener
Communications' option, replacing parts, subassemblies, or entire assemblies.
Wegener Communications shall not be liable for any special, indirect, or
consequential damages. This warranty does not cover parts or equipment which have
been subject to misuse, negligence, or accident by the customer during use. All
shipping costs for warranty repairs will be prepaid by the customer. There are no other
warranties, express or implied, except as stated herein.
5.2 Technical Support
In the event that the unit should fail to perform as described, or if you need help
resolving problems with your DTV 720, contact Wegener Communications Customer
Service at (770) 814-4057, FAX (678) 624-0294, or E-mail service@wegener.com.
To return a product for service:
a. Obtain a Return Material Authorization (RMA) number by completing and faxing a
copy of the RMA Request Form to (678)624-0294. You may E-mail the same
information instead to: service@wegener.com
b. To help us identify and control returned units, plainly write the RMA number on the
outside of the product-shipping container. This will help us return your unit to you
as quickly as possible.
c. Return the product, freight prepaid, to the address below:
Service Department RMA# ________
Wegener Communications, Inc.
359 Curie Drive
Alpharetta, GA 30005
NOTE:All returned material must be shipped freight prepaid. C.O.D. Shipments
will not be accepted.
Please contact Customer Service at the number above if you have any questions about
obtaining service for your DTV 720.
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