Instructions for use 43
EN
10 Warranty
All woom frames and components are guaranteed for 24 months from the day of purchase. This warranty does not
cover normal wear and tear on components and damage resulting from crashes and incorrect use. Please keep
hold of your receipt. You will need it when making a claim under the warranty. The warranty is valid worldwide.
Legal warranty rights remain unaected. Please send us a photo of the defect. We will happily nd a solution to
help you. If you have bought your woom bike from one of our dealers, please contact them directly. The dealer will
take care of the rest.
woom oers a 10-year manufacturer’s guarantee on aluminum frames, rigid forks, handlebars and stems. The initial
activation of the 10-year warranty requires customers to register on the woom website within nine weeks of the date
of purchase of a new woom bike upon submission of proof of purchase.
Provided that the bike has been registered properly, claims under the warranty must always be made via an autho-
rized woom dealer (ideally the dealer that originally sold the bike) or through direct contact with woom if the bike
was purchased from the woom online shop. To contact us, use the contact form on our website. Make sure you
provide us with the frame number and the following attachments: proof of purchase, proof of service (only required
for used bikes) and photos or videos clearly showing the defect.
Find further details about the 10-year warranty on woom.com.
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