Troubleshooting
Xerox
®
VersaLink
®
B405 Multifunction Printer 211
User Guide
Fax Problems
This section includes:
• Problems Sending Faxes .............................................................................................................................................. 211
• Problems Receiving Faxes ........................................................................................................................................... 212
Note: If you cannot send and receive faxes, make sure that you are connected to an approved
analog telephone line. The fax cannot send or receive when connected to a digital phone line.
If you cannot send or receive faxes correctly, refer to the following tables.
Problems Sending Faxes
Symptoms Causes Solutions
The document is not scanned
using the document feeder.
The document is too thick, too thin, or
too small.
Use the document glass to send
the fax.
The document is scanned at
an angle.
The document feeder guides are not
adjusted to the width of the document.
Adjust the document feeder guides to fit
the width of the document.
The fax received by the
recipient is blurry.
The document is positioned incorrectly. Position the document correctly.
The document glass is dirty.
Clean the document glass.
The text in the document is too light. Adjust the resolution.
There is a problem with the telephone
connection.
Verify that the telephone line is working,
then send the fax again.
There is a problem with the fax
machine of the caller.
Make a copy to verify that your printer is
operating correctly. If the copy was
printed correctly, have the recipient
verify the condition of the receiving fax
machine.
The fax received by the
recipient is blank.
The document was loaded incorrectly.
• Document feeder: Place the original
document face up.
• Document glass: Place the original
document face down.
The telephone line is connected
incorrectly.
Verify the telephone connection. If it is
disconnected, connect it.
There is a problem with the fax
machine of the recipient.
Contact the recipient.
The fax is not installed or is not
enabled.
Verify that the fax is installed and
enabled.
If the problem persists, for online support information, go to www.xerox.com/office/VLB405support.
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