| Conference Calls | 34
Call Queue
Call queue is a feature that route and queue incoming calls to group members, called agents, such as to a
help desk or a customer service desk.
When someone calls into a phone number that is set with a call queue, they will hear a greeting first (if any
is setup), and then they will be put in the queue and wait for the available call agent. The person calling in
will hear music while they are placed on hold and waiting, and the call in the queue will ring all call agents
at the same time by default. After a call agent accepts the call, other agents’ phones stop ringing.
If you are assigned as an agent of the call queue, the incoming calls to the call queue will display the name
of the call queue to distinguish it from common calls.
Note: The routing method (Attendant routing, Serial routing, or Round Robin) is decided by
your administrator. For more information on call queue, refer to Create a Cloud call queue.
Blocking Calls with No Caller ID
Procedure
1.
Go to > Settings > Calling.
2. Enable Block calls with no caller ID.
Note: If your phone is set as a common area phone, go to > Settings > Device Settings >
Calls (Admin only, default password: admin) to enable Block calls with no caller ID.
Anonymous Call
You can hide your phone number when dialing people who are outside of Microsoft Teams.
Procedure
1.
Go to > Settings > Calling.
2. Turn on Hide your phone number when dialing people who are outside of Microsoft Teams.
Note: If your phone is set as a common area phone, go to > Settings > Device Settings
> Calls (Admin only, default password: admin) to enable Hide your phone number when
dialing people who are outside of Microsoft Teams.
Group Call Pickup
You can accept/decline incoming call notifications for call groups from anywhere on the phone.
Conference Calls
This chapter provides basic operating instructions about initiating and managing a conference call.
• Initiating a Conference by Calling Multiple Contacts
• Initiating a Conference Call by Inviting Other Contacts
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