Troubleshooting
52
Ethernet Issues
• The connection might be loose. Remove the Ethernet cable and reconnect it.
• The Ethernet network might be experiencing problems. Check with someone near you to determine if he or
she has network access.
• Replace the Ethernet cable.
Wi-Fi Issues
Here are possible reasons your tablet is not connecting to a Wi-Fi network:
• Make sure that your Wi-Fi is turned on.
• See Connecting to a Wi-Fi Network on page 19 for how to connect to a Wi-Fi network.
• You might not have access to the network. Obtain a user name and password from a network
administrator.
• The security settings in your tablet might prevent a connection. For example, the network might not be
broadcasting the network name (SSID) or encryption might be required. Check with your network
administrator.
Bluetooth Issues
If you are having trouble with connecting with Bluetooth, see Connecting to Bluetooth Devices on page 21.
Bluetooth Tips
Zebra Technologies and its Bluetooth® partners have worked to ensure a positive experience with this technology
and to ensure Bluetooth interoperability. In doing so, we have found the following issues:
• Interference
If you’re running Bluetooth and Wi-Fi
®
at the same time, interference can affect the Bluetooth performance.
This is most noticeable if:
• You try to transfer large amounts of data, such as with file transfers.
• Several Bluetooth devices are operating in an office simultaneously.
• Speech Recognition
Bluetooth audio has not been fully developed for speech recognition. Therefore, for speech recognition, we
recommend that you not use a Bluetooth wireless headset.
• Disconnection
Some Bluetooth devices disconnect when they go into power-saving mode. Most devices automatically
reconnect when they become active again.
• Interoperability
If you are having issues with interoperability of Bluetooth devices, contact the manufacturer of your
Bluetooth device and check its compatibility with the Bluetooth software installed on your Tablet PC.
Mobile Broadband Issues
See Connecting to a Mobile Broadband Network on page 22.
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