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Maintenance and
Troubleshooting
Introduction
This chapter includes instructions on cleaning and storing the device, and provides troubleshooting solutions for
potential problems during operation.
Maintaining the Device
For trouble-free service, observe the following tips when using the device:
• In order to avoid scratching the screen, use a Zebra approved capacitive touch panel compatible stylus
intended for use with a touch-sensitive screen. Never use an actual pen or pencil or other sharp object on the
surface of the device screen.
• The touch-sensitive screen of the device is glass. Do not drop the device or subject it to strong impact.
• Protect the device from temperature extremes. Do not leave it on the dashboard of a car on a hot day, and keep
it away from heat sources.
• Do not store the device in any location that is dusty, damp, or wet.
• Use a soft lens cloth to clean the device. If the surface of the device screen becomes soiled, clean it with a soft
cloth moistened with an approved cleanser. For a list of approved cleansers, see Approved Cleanser Active
Ingredients.
• Periodically replace the rechargeable battery to ensure maximum battery life and product performance. Battery
life depends on individual usage patterns.
Battery Safety Guidelines
• The area in which the units are charged should be clear of debris and combustible materials or chemicals.
Particular care should be taken where the device is charged in a non commercial environment.
• Follow battery usage, storage, and charging guidelines found in this guide.
• Improper battery use may result in a fire, explosion, or other hazard.
• To charge the mobile device battery, the battery and charger temperatures must be between +32ºF and +104ºF
(0ºC and +40ºC)
• Do not use incompatible batteries and chargers, including non-Zebra batteries and chargers. Use of an
incompatible battery or charger may present a risk of fire, explosion, leakage, or other hazard. If you have any
questions about the compatibility of a battery or a charger, contact the Global Customer Support Center.
• For devices that utilize a USB port as a charging source, the device shall only be connected to products that
bear the USB-IF logo or have completed the USB-IF compliance program.
• Do not disassemble or open, crush, bend or deform, puncture, or shred battery.
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