Maintenance and Troubleshooting
179
USB Charge/Com Snap-on Cup Troubleshooting
Spare Battery not
charging.
Charger is not
receiving
power.
Ensure the power cable is connected securely to both the
charger and to AC power.
Spare battery is
not correctly
seated.
Remove and re-insert the battery into the battery adapter,
ensuring it is correctly seated.
Battery adapter
is not seated
properly.
Remove and re-insert the battery adapter into the charger,
ensuring it is correctly seated.
Battery was
removed from
the charger or
charger was
unplugged from
AC power too
soon.
Ensure charger is receiving power. Ensure the spare battery is
seated correctly. If a battery is fully depleted, it can take up to
five hours to fully recharge a Standard Battery and it can take up
to eight hours to fully recharge an Extended Life Battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
Table 15 Troubleshooting the 16-Slot Battery Charger (Continued)
Problem Cause Solution
Table 16 Troubleshooting the USB Charge/Com Snap-on Cup
Problem Cause Solution
USB connection to Pig
Tail.
Improper Pogo
connection
from the USB
Charge/Com
Snap-on Cup to
the device.
Ensure the side latches are intact so that the device correctly
contacts with the Pogo pins of the USB Charge/Com Snap-on
Cup.
USB connection from
PC/Laptop to USB
cable on the Pig Tail.
Improper
connection
from the
PC/Laptop to
the USB cable
on the Pig Tail.
Ensure proper connection between PC/Laptop and the USB
receptacle of the Pig Tail.
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