233
Diagnostics and Troubleshooting
Troubleshooting—Alerts and Error Messages
6/28/17 ZT510 User Guide P1095460-001
STATUS light steady yellow
SUPPLIES light flashing yellow
In thermal transfer mode:
• ribbon is not loaded
• ribbon is loaded incorrectly
• the ribbon sensor is not
detecting ribbon
• media is blocking the
ribbon sensor
1. Load ribbon correctly. See
Load the Ribbon
on page 62.
2. Calibrate the printer. See
Calibrate the Ribbon and
Media Sensors
on page 179.
In thermal transfer mode, the
printer did not detect the
ribbon even though it is loaded
correctly.
1. Print a sensor profile (see
PRINT INFORMATION
on page 119). The ribbon
out threshold (
2) is likely
too high, above the line that
indicates where the ribbon
is detected (
1).
2. Calibrate the printer (see
Calibrate the Ribbon and
Media Sensors
on page 179) or load
printer defaults (see LOAD
DEFAULTS on page 124).
If you are using direct thermal
media, the printer is waiting
for ribbon to be loaded
because it is incorrectly set for
thermal transfer mode.
Set the printer for Direct
Thermal mode. See PRINT
METHOD on page 111.
Display/
Indicator Lights
Possible Causes Recommended
Solutions
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