Diagnostics and Troubleshooting
Troubleshooting—Miscellaneous Issues
260
P1088680-001 ZT600 Series™ User Guide 5/22/17
Calibration Issues
Issue Possible Cause Recommended Solution
Auto Calibrate failed. The media or ribbon is loaded
incorrectly.
Ensure that the media and ribbon are loaded
correctly. See Load the Ribbon on page 58 and
Load the Media on page 32.
The sensors could not detect the
media or ribbon.
Calibrate the printer manually. See Calibrate the
Ribbon and Media Sensors on page 192.
The sensors are dirty or
positioned improperly.
Ensure that the sensors are clean and properly
positioned.
The media type is set
incorrectly.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See MEDIA
TYPE on page 107.
Non-continuous labels
are being treated as
continuous labels.
The printer was not calibrated
for the media being used.
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors on page 192.
The printer is configured for
continuous media.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See MEDIA
TYPE on page 107.
Printer Locks Up
Issue Possible Cause Recommended Solution
All indicator lights are
on, nothing is on the
display, and the printer
locks up.
Internal electronic or firmware
failure.
Power cycle the printer. If that does not solve the
issue, call a service technician.
The printer locks up
while booting up.
Main logic board failure.
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