General Information
1–8 www.zoll.com 906-0731-04-01 Rev. C
Service Technician Safety Warnings
Be attentive to these warnings when servicing a ventilator.
• Possible explosion hazard if used in the presence of flammable anesthetics or other flammable
substances in combination with air, oxygen-enriched environments, or nitrous oxide.
• This ventilator is not intended for use in explosive atmospheres.
• Pins of connectors identified with the ESD warning symbol should not be touched.
• Always use precautionary procedures with ESD-sensitive connections.
• Internal components are susceptible to damage from static discharge. All servicing operations must be
done in an ESD controlled environment, with the exception of electrical safety testing.
• Oxygen Clean Parts should never be handled with bare hands. Use caution not to contaminate any
oxygen clean parts during servicing of the equipment as explosion hazards exist.
Contacting Technical Support
If the ventilator requires service, contact one of the following ZOLL Technical Support Departments.
When requesting support, please provide the following information to the support representative:
• Ventilator serial number
• Description of the problem, and service code if available
• Department using the equipment and name of the person to contact
• Purchase order to allow tracking of loan equipment
• Purchase order for a device with an expired warranty
Returning A Ventilator For Service
Before sending a ventilator to the ZOLL Technical Support Department for repair, obtain a service request (SR)
number from a service representative.
The Li-ion battery should remain secured inside the ventilator. Follow any additional local or international shipping
protocols regarding Lithium Ion batteries if required.
Pack the ventilator with its power supply in the original shipping containers
(if available) or equivalent packaging. Be sure the assigned service request (SR) number appears on each package
Customers In the U.S.A. Customers outside the U.S.A.
Telephone
Email
1-800-348-9011
1-978-421-9655
techsupport@zoll.com
Call the nearest authorized ZOLL Medical Corporation
representative.
To locate an authorized service center, contact:
tservice_master@zoll.com
Military Customers
Telephone
Email
1-800-348-9011
1-978-421-9655
milsupport@zoll.com
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