Chapter 29 Troubleshooting
AMG1302-T11C User’s Guide
223
29.3 Internet Access
I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 27.1 on page 225.
2 Make sure you entered your ISP account information correctly in the wizard. These fields are case-
sensitive, so make sure [Caps Lock] is not on.
3 If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
client are the same as the settings in the AP.
4 If you are trying to access the Internet wirelessly, make sure you enabled the wireless LAN and
have selected the correct channel in which your AMG1302-T11C operates in the Wireless >
General screen.
5 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
6 If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the AMG1302-
T11C), but my Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 27.1 on page 225.
2 Turn the AMG1302-T11C off and on.
3 If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 27.1 on page
225. If the AMG1302-T11C is sending or receiving a lot of information, try closing some programs
that use the Internet, especially peer-to-peer applications.
2 Check the signal strength. If the signal strength is low, try moving your computer closer to the
AMG1302-T11C if possible, and look around to see if there are any devices that might be interfering
with the wireless network (for example, microwaves, other wireless networks, and so on).
3 Turn the AMG1302-T11C off and on.
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