3D Systems CubePro - Contacting Support; Error Codes; Material Flow Errors; Temperature Errors

833D Systems, Inc.
ERROR CODES
Material Flow Errors
Material ow errors that appear on the display contain two (2) digits. The rst digit refers to the extruder number. (Ex. If your printer has
two (2) extruders and you have code 13, the error refers to extruder 1.)
The second character refers to the error type. Refer to the following chart for descriptions of material ow error types:
Error Type Description Possible Cause
1 Material stopped • Tangled cartridge
• Extruder blockage
2 Idler stalled • Tangled cartridge
• Extruder blockage
3 Material not present • The end of the material has been pulled into the extruder
Temperature Errors
Temperature errors that appear on the display contain two (2) digits. The rst digit refers to the extruder number. (Ex. If you printer has
three (3) extruders and you have code 35, the error refers to extruder 3.)
The second digit refers to the error type. Refer to the following chart for descriptions of temperature error types:
Error Type Description Possible Cause
1 Thermistor circuit • Possible short circuit detected
2 Initial rate of change low • Contact support
3 High rate of temperature change detected • A sudden change in temperature was detected
4 Low rate of temperature change detected • The rate of temperature increase is below the expected rate of
change
5 Set point deviation • The temperature is different from the target temperature
For more information, contact Cubify Support.
CONTACTING SUPPORT
Cubify Support is available at Cubifysupport@cubify.com.