Troubleshooting
Contacting Agilent Technologies
1-85
Contacting Agilent Sales and Service Offices
Before contacting Agilent, read the warranty printed in Chapter 5. If your signal generator is covered under a
main ten ace agreement, be familiar with its terms.
Sales and service offices are located around the world to provide complete support for your signal generator.
To obtain servicing information, contact the nearest Agilent Sales and Service office listed in Table1-44. For
information on ordering parts refer to Chapter 3.
By internet, phone, or fax, get assistance with all your test and measurement needs.
In any correspondence or telephone conversation, refer to the signal generator by its model number and full
serial number. With this information, the Agilent representative can determine whether your unit is still
within its warranty period.
Important Information Needed by an Agilent Service Representative
Be as specific as possible about the nature of the problem and include information such as:
• any error messages that appeared on the signal generator
• a complete performance test record from the calibration guide for your signal generator
• any other specific data on the performance of the signal generator
Table 1-44 Contacting Agilent
Online assistance: www.agilent.com/find/assist
United States
(tel) 1 800 452 4844
Latin America
(tel) (305) 269 7500
(fax) (305) 269 7599
Canada
(tel) 1 877 894 4414
(fax) (905) 282-6495
Europe
(tel) (+31) 20 547 2323
(fax) (+31) 20 547 2390
New Zealand
(tel) 0 800 738 378
(fax) (+64) 4 495 8950
Japan
(tel) (+81) 426 56 7832
(fax) (+81) 426 56 7840
Australia
(tel) 1 800 629 485
(fax) (+61) 3 9210 5947
Asia Call Center Numbers
Country Phone Number Fax Number
Singapore 1-800-375-8100 (65) 836-0252
Malaysia 1-800-828-848 1-800-801664
Philippines (632) 8426802
1-800-16510170 (PLDT Subscriber Only)
(632) 8426809
1-800-16510288 (PLDT
Subscriber Only)
Thailand (088) 226-008 (outside Bangkok)
(662) 661-3999 (within Bangkok)
(66) 1-661-3714
Hong Kong 800-930-871 (852) 2506 9233
Taiwan 0800-047-866 (886) 2 25456723
People’s Republic of
China
800-810-0189 (preferred)
10800-650-0021
10800-650-0121
India 1-600-11-2929 000-800-650-1101
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