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Error 12: Communication error between Airzone Cloud Webserver – system
The system loses communication with the Webserver. To solve this incident check:
1. Check that the Webserver is correctly connected to the Control board’s automation bus.
2. For DIN rail Webserver version, check if the polarity of the Webserver and main board domotic port are correct.
3. Verify the status of the LEDs of the gateway is correct. To do this check the self-diagnose section or the technical sheet
of the Webserver.
Error 13: Main board-Control module of radiant elements communication error
The device can not be controlled by the system. To solve this incident check:
1. Status of the control module of the radiant elements: Correctly powered.
2. Status of the control module of the radiant elements and the main control board: Airzone connection bus LEDs are
operating properly.
3. Connection: Check the polarity of the connectors of the main control board and the radiant element board.
4. Wiring: Check that the voltage between the poles (A/ -) and (B/ -) is correct (1.8 Vdc).