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Troubleshooting
13.2 Problem Checklist
Serial Number: ______________________
Installation Date: ______________________
YES NO
1. Have you reviewed the error messages on pages 68 to 77?
2. Please record any error messages that have been displayed:
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3. Does the test strip tray move out to the “home” position when the
analyzer is first turned on?
4. If Question #3 is NO
Is the power cord plugged into a live electrical outlet, into the
transformer, and then into the analyzer?
Is the officially supplied external power supply is used?
5. Does the display work as expected?
•Doesthedisplayshowthescreencorrectly?
•Does the touchscreen work properly? When you touch the
screen the cross-hair appears at the right place?
6. Does the test strip tray move into and out of the analyzer?
7. Is the grey reference pad on the test strip tray dirty, scratched or
damaged?
8. Does the display or printout show the correct test names and
expected results?
9. Is the name of the urinalysis strip shown on the display the same
as the product being used?
10. Does a quality control solution give the expected result?
11. Additional problem observations, please describe:
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If you send the report in electronic format, please export and include the logfile
of the analyzer as well.
If you send this report on paper by fax or mail, please attach the printed system
information to your report.
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