13.1 List of Errors and Information Messages
In case of an error, try to solve it according to the below trouble-shoot guide first.
If the failure remains, please contact your service representative.
Irregular or slow movement of test strip tray
If movement of the test table is irregular or slow, this may be caused by the heavy
buildup of dried urine on the test table. Clean the test strip tray and insert as
described in
12.2 Cleaning the test strip tray.
Analyzer does not switch on
Only use the power supply adapter included with the unit.
Check all power connections:
a) the DC plug is correctly inserted into the analyzer,
b) the AC plug is correctly inserted into the external power supply (the blue LED
is switched on).
The printer doesn’t print or the printout is not visible
a) Paper is out (error: W30) or paper cover is not closed (error: W31): Replace
paper and close paper cover.
b) Wrong paper (not thermal paper) is loaded: Insert the right type of paper
correctly