Anybus Communicator - Support; Support Package

10.4. Support
10.4.1. Support Package
Figure 53. Support page example
Before you create a cket for technical support, generate a support package.
The support package contains informaon about what has occurred and will help the Anybus technical support
team resolve the support case as quickly and eciently as possible.
Support Package Content
The informaon in the support package are available to open and read, the les are not locked or encrypted.
Generate Support Package
On the Support page, click Generate.
A zip le with the support les is downloaded to your PC.
Create a Support Ticket
1. On the Support page, click Anybus support website.
You are redirected to the Anybus support website.
2. On the Anybus support website, create a support cket and upload the support package.
Anybus
®
Communicator
™
- PROFINET IO-Device to EtherNet/IP Adapter Support
Page 54 of 56 SCM-1202-195 Version 1.0