TD 92639EN
08 December 2012 / Ver. H
Configuration Manual
Ascom d62 DECT Handset
55
7 Troubleshooting
This section contains information on how to solve common operational problems, and
information on warnings you may receive.
Go through the following lists if you encounter any problems.
If this checklist does not solve
the problem, contact the system administrator.
If other users have similar problems, there may be a system error.
7.1 Fault Symptoms
If any of the following Fault Symptoms occur, follow the instructions below.
Fault Probable cause Action or comment
The display stays dark Low battery level or
faulty handset.
Charge the battery. If the
handset does not work after
chargin
g, contact the system
administrator.
There is no ring signal The handset is muted, or the
ring volume is set to silent, or
faulty h
a
ndset.
Press and hold the Mute key,
or increase volume (Settings
> Sound & Alerts > Volume)
or contact the system
administrator.
Not possible to mute handset
by long
pressing S
ound off
key/Mute button.
Not possible to set the ring
volum
e to "Silent".
Ha
ndset, with In Charger >
O
t
her actions>Sound off
enabled, is not muted when
placed in charger.
A handset restriction
preventing the user to silence
the
h
andset.
Disable the parameter Disable
permanent mute.
Not possible to switch off
handset by lo
ng pressing the
On-hook key.
Handset, with In Charger >
O
t
her actions> Switch off
enabled, is not switched off
when placed in charger.
A handset restriction
preventing the user to switch
off the handset.
Disable
the parameter
Prevent switch off.
7.2 Display Information in Handset
The following error messages can be shown in the handset display:
Display shows Probable cause Action or comment
No access The handset is in range, but
has n
o access rights.
Switch off the handset and
then switch it on again. If this
does not work, contact the
system administrator.
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