Troubleshooting
CONFIGURATION MANUAL
Ascom d83 DECT Handset
7.2 Display Information
The following error messages can be shown in the handset display:
Fault Probable cause Action or comment
No access The handset is in range, but has
no access rights.
Switch off the handset and then
switch it on again. If this does not
work, contact the system
administrator.
No System
The handset beeps once every
3.5 seconds with a low tone
followed by a high tone (during
max 30 minutes). If the vibrator is
enabled, it vibrates after the last
beep.
The handset is out of coverage,
or faulty handset.
The beeps can be stopped with
the mute button. Then go into
range.
NOTE: When re-entering the
coverage area it can take a
couple of minutes before the
handset has automatically
registered with the system.
If this does not work, contact the
system administrator.
SERVICE NEEDED
Parameters corrupt
NOTE: This display message is
only shown in English.
Faulty handset. Select the reset option on the
middle soft key and upgrade the
handset software. If this is not
available or the problem persists
send the handset for service.
SERVICE NEEDED
Invalid IPDI
NOTE: This display message is
only shown in English.
Easy replacement procedure not
followed correctly or failure
during easy replacement
procedure.
Send the handset for service.
Enter PIN code Phone lock is activated. Enter the required PIN code. If
the PIN code has been lost, enter
a new PIN code via the WinPDM/
Device Manager or do a factory
reset via the WinPDM/Device
Manager.
Battery low, charge now The battery level is low. Charge the handset, or replace
battery.
Phonebook is not available
at the moment
The phonebook is not activated
or does not respond.
Try again later or if the fault
persists do a factory reset via the
admin menu or via the WinPDM/
Device Manager.
Note that it may take several
minutes for the phonebook to be
available if there are many
entries in Contacts and/or
company phonebook.
66
TD 93426EN / 28 January 2022 / Ver. C
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