CONFIGURATION MANUAL
Ascom d83 DECT Handset
Troubleshooting
Voicemail number not
defined
There is no Voicemail number
defined in the handset.
Define a Voicemail number via
the WinPDM/Device Manager.
Could not encrypt
connection
The parameter Encryption
Required is enabled in the
handset in combination with:
1) Unencrypted base station(s);
and/or,
2) Unsupported base station(s).
1) Disable the Encryption
Required parameter in handset;
and/or,
2) Enable the encryption in the
base station(s); and/or,
3) Use supported base station(s).
Ask your supplier.
Not allowed 1) The user cannot logout from
the handset due to incorrect
password (AC code).
1) Enter #11*<AC code># on the
keypad and press the off-hook
key to logout from the shared
phone.
2) The extension (User) does not
exists.
2) Make sure that you entered
correct extension. If needed,
contact the system administrator.
3) The password is not correct. 3) Make sure that you have
entered correct password. Ask
the system administrator if you
have forgot the password.
7.3 Error Messages in WinPDM
The following error messages can be shown in the WinPDM. Refer to the Installation and Operation Manual,
Portable Device Manager (WinPDM), Windows Version, TD 92325EN.
Error message Probable cause Action or comment
Aborted The handset hardware does not
support the software version you are
trying to downgrade to.
Use another software version. Ask
you supplier.
TD 93426EN / 28 January 2022 / Ver. C
67
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