Atlantic CALYPSO - Troubleshooting; Error Code Indications

115115
EN
Warnings
Installation
Use
13. Troubleshooting
In case of any malfunction, absence of heating or release of steam when drawing o󰀨, turn
o󰀨 the power supply and notify your installer.
13.1. Error code indications
Interrupt the alarm signal by pressing OK. Once the fault has been resolved, the error
message reappears for nal clearance.
Code
shown
Cause Consequences
Diagnostics and
troubleshooting
Err
W.3
Middle tank sensor
(water T°) defective
or outside the meas-
uring range (tem-
perature <0° C or >
85° C).
Cannot read water
temperature: No
heating.
Check the connections and cor-
rect positioning of the sensor.
Check the sensor's ohmic
value.
If nothing to report, replace the
sensor.
Err
W.7
No water in the tank,
or the ACI connec-
tion open.
No heating. Fill the tank with water.
Check the ACI circuit (con-
nection AC, wiring and water
conductivity).
Err
W.10
No communication
between the control
panel and the power
board
Heating by the
electric backup in
degraded mode up
to 55 °C
Check the connections and con-
nection cables between the con-
trol panel and the power board.
Err
W.11
No o󰀨-peak signal
detection.
The water heater
operates without
taking account of o󰀨-
peak periods.
Check the wiring the transmis-
sion of the o󰀨-peak time signal.
Change the activation settings.
Err
H.15
Date/Time not set The water heater
operates without
taking account of the
programmed time
slots.
Enter the date and time.
Err
W.17
Top tank sensor
defective (tempera-
ture < 0 °C or > 110
°C)
Heating to the pro-
grammed setpoint.
Only the displayed
amount of hot water
is inconsistent.
Check the connections and
correct positioning of the sen-
sor. Check the sensor's ohmic
value.
If nothing to report, replace the
sensor.
Repair work should only be performed by a professional.