- INSTALLER HIGHTEMPERATURE ENERGY EFFICIENT HEAT PUMP MANUAL -
50
8 - WARRANTY
The warranty covers the HRC
70
Heat Pump and HRC
70
Pilot
components for a period of two (2) years, starting from the date
the appliance was activated, if the warranty voucher was sent
back to the manufacturer. In the absence of this document, the
date of manufacture will be used to determine the start date.
If the appliance is commissioned by an AUER-
approved technical centre you will be entitled to
an extra year on your warranty: a comprehensive
warranty will apply for the rst year (parts, labour
and on-site support) followed by two more years for
parts.
The appliance is guaranteed against all manufacturing defects,
provided that it was installed according to the instructions
provided in this manual and in compliance with all current
rules and regulations in the country of installation. All electrical
connections should comply with the C15-100 standard.
Under no circumstances does a faulty part warrant the
replacement of the whole appliance.
The warranty only applies to parts which we (AUER) identify as
having been defective at manufacture. If necessary, the part or
product should be returned to the manufacturer, but only with
prior agreement from our technical department. Labour, transport
and packaging costs are the responsibility of the user. Repairs on
a device will not result in compensation.
The parts warranty ends at the same time as the appliance
warranty. The warranty only applies to the appliance and its
components and excludes any part or installation - electrical or
hydraulic - external to the appliance.
The warranty will not apply where there has been no
maintenance, insu cient or improper maintenance carried out on
the appliance.
It is essential to carry out regular annual maintenance on your
appliances and installation to ensure sustained use and durability.
This maintenance should be carried out by your installer or by an
AUER-approved technical centre. If it is not, the warranty will be
null and void.
All work on the refrigerant circuit MUST be carried out by a
quali ed professional with a category 1 certi cate of aptitude.
It is forbidden to release refrigerant into the atmosphere. It is
mandatory to recover the refrigerant uid before any work is
undertaken on the circuit. The HRC
70
Heat Pump uses
type R290 refrigerant. Given the ammable nature of this uid,
all work must be undertaken with suitable equipment and in
accordance with current regulations.
If an appliance is presumed to be the cause of any damage,
it must not be moved or tampered with before an expert
assessment has been carried out.
8.1 - Warranty limits
The warranty does not apply to defects or damage caused by
situations or events such as:
- Misuse, abuse, negligence, improper transport or handling
- Incorrect installation, or installation which has been carried
out without respecting the installer and user instructions
8.1.1 - General information
and best practice.
- Insu cient maintenance
- Modi cations or changes carried out on the appliance
- Impact from foreign objects, re, earthquakes, oods,
lightning, ice, hailstones, hurricanes or any other natural
catastrophe
- Movement, imbalance, collapse or settling of the ground or
the structure where the appliance is installed
- Any other damage which is not due to product defects.
AUER does not guarantee against discolouration or damage
sustained due to air pollution or the appliance being exposed to
chemical products or bad weather conditions.
AUER products are not guaranteed against dirt, grime, stains,
rust, or marks which have occurred naturally on the surface of the
appliances. AUER is not responsible for variations in colour.
8.1.2 - Cases (non limited) for exclusion from
warranty
8.1.2.1 - Heating circuit water
8.1.2.2 - Handling
8.1.2.3 - Installation site
8.1.2.4 - Electrical connections
Cases (non limited) for exclusion from the warranty:
- Not rinsing the heating circuit
- Using rainwater or water from a well
- Not treating the water for lling the heating circuit according
to the instructions in the installer instruction manual
Cases (non limited) for exclusion from the warranty:
- Any damage sustained by impacts or falls during handling
after delivery from the factory.
- Deterioration in the condition of the appliance where it
has not been handled in compliance with the instructions
provided in this manual.
- Deterioration in the condition of the
HRC
70
Heat Pump
because it has been leaning to the side or laid at.
Cases (non limited) for exclusion from the warranty:
- Plaing the
HRC
70
Pilot in a place where it could be subject
to ice or other bad weather conditions
- Lack of protection against frost and ice for the appliances
and installation
- Installing the Heat Pump on ground which cannot support
its weight or tting the
HRC
70
Pilot on a vertical surface
which is not adapted to the weight of the appliance
- Not respecting a horizontal position for the Heat Pump
- Not positioning the appliances in accordance with the
instructions in the installer manual.
Costs incurred due to access di culties are not the manufacturer’s
responsibility.
Cases (non limited) for exclusion from the warranty:
- Faulty electrical connection which does not comply with the
current national installation standards
- Not following the connection diagrams in the instruction
manual
- Power supply being signi cantly over or under the required
voltage
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