Parameter name Default value Description and value range
• 1: The Agent Information Line presents agent-oriented
information and call associated information.
AGTFWDBTNSTAT 1 For Avaya Call Center use only. Disables the Forward
button permission flag. When the CALLCTRSTAT
parameter has a value of 1 and AGTFWDBTNSTAT has a
value of 1 and the deskphone has an application button
labeled Forward, the deskphone generates an error beep
and performs no forwarding action when the Forward
button is pressed. 1 ASCII numeric digit. Valid values are:
1 = Disable the Forward button. 0 = Do not disable the
Forward button.
AGTGREETINGSTAT 1 For Avaya Call Center use only. Indicates agent Greeting
permission and determines whether the deskphone
displays the Greeting softkey when the deskphone
receives an incoming call. 1 ASCII numeric digit. Valid
values are: 1 = Display the Greeting softkey upon
alerting. 0 = Do not display the Greeting softkey upon
alerting.
AGTVUSTATID
Note:
AGTVUSTATID was
previously known as
AGTIDVUSTAT.
0 For Avaya Call Center user only. Specifies the VuStats
format number for deriving call center Agent ID. Valid
values are 1 or 2 ASCII numeric digits, 0 through 50.
AGTLOGINFAC #94 For Avaya Call Center use only. Indicates the Feature
Access Code agents use to sign in to the call center.
Valid values are 1 to 4 ASCII dialable characters 0
through 9 plus star (*) and pound (#).
AGTLOGOUTFAC #95 For Avaya Call Center use only. Specifies the Feature
Access Code agents use to log out. Valid values are 1 to
4 dialable characters 0 through 9 plus star (*) and pound
(#)
AGTSPKRSTAT 1 For Avaya Call Center use only. Disables or enables the
speakerphone permission flag. 1 ASCII numeric digit.
Valid values are: 0 = Normal speaker operation; agent
can activate or deactivate the Speakerphone. 1 =
Speaker is disabled; agent cannot activate or deactivate
the Speakerphone provided CALLCTRSTAT=1 & non-null
Agent ID. 2 = If the deskphone is a 9641G, and other
conditions are met (CALLCTRSTAT=1 & Release button
is administered & non-null Agent ID), then the Speaker
button acts as a Release button. 2 = If the deskphone is
NOT a 9641G, and if (CALLCTRSTAT=1 & non-null
Agent ID), then the Speaker button is disabled. 3 = If
(CALLCTRSTAT=1 & Release button is administered &
non-null Agent ID), then the Speaker button acts as a
Table continues…
Administering Deskphone Options
March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.
323 74
Comments on this document? infodev@avaya.com
To Next Page
Loading...
