Operational Errors and Status Messages
Issue 1 August 2010 73
Some settings in
the settings file are
being ignored
while other
settings are being
used properly,
AND the setting being
ignored is one or
more of the AGC
settings.
CAUSE: The user changed the AGC setting(s),
which were placed in the backup/restore file of
the user.
RESOLUTION: The user can reset the AGC
value(s) back to the desired setting(s), or the
backup file can be edited to delete the custom
AGC settings.
Telephone power is interrupted while the
telephone is saving the application file and
the HTTP/HTTPS application stops
responding.
CAUSE: The HTTP/HTTPS server stops
responding if power is interrupted while a
telephone is saving the application file.
RESOLUTION: Restart the HTTP/HTTPS
server, as applicable.
The user indicates an application or option
is not available.
CAUSE: The 46xxsettings script file is not
pointed to accurately, or is not properly
administered to allow the application.
RESOLUTION: Assuming the user is meant to
have that application, verify the 46xxsettings
script file is properly specified for your system,
including case if your file server is UNIX or
LINUX, and extension. Then, verify all the
relevant parameters indicated in Table 7 of the
Avaya one-X™ Deskphone H.323 Administrator
Guide, are accurately specified in the
46xxsettings file.
User data disappeared when the user
logged off one telephone and logged into
another telephone.
CAUSE: The second telephone is unable to
access the backup file.
RESOLUTION: Verify that the first telephone
created a backup file by checking that the
appropriate administration was done in
accordance with Chapter 7 of the Avaya
one-X™ Deskphone H.323 Administrator
Guide. Then verify that the second telephone is
administered to retrieve data from the same
location as the first telephone. Again, check that
the appropriate administration was done in
accordance with Chapter 7 of the Avaya
one-X™ Deskphone H.323 Administrator
Guide. Finally, verify that the HTTP/HTTPS
server on which the backup file is located is
operational and accessible from the second
telephone.
Table 4: Operational Error Conditions for 9600 Series IP Deskphones (continued)
Condition Cause/Resolution
5 of 6
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