83
Category Problem Cause Solution
The Host
Nothing is shown
on the display at
all.
The video cable is not
connected properly.
Insert the HDMI cable between
the Host and the display device
again.
The display fails to
show the Host’s output
resolution at 1080p in
"Guide Screen" or "Idle
Screen".
Replace the display with a
new one that supports output
resolution at 1080p.
The Host is in
Network Standby Mode
when Video
Conference Standby
Mode and the function
in enabled.
Press the Present key of the
Button to start presentation.
The Host is powered
off.
Briefly press the standby button
on the Host.
Insufficient power
supply.
Change power supply of Host to
a power adapter.
The LED indicator
on the Host
remains static red
even after it has
been powered on
for 30 seconds.
The Host has not been
properly powered off
during the resetting
process.
Reset the Host.
EDID
After connecting
the Button to
your laptop, the
second screen
(InstaShow™)
cannot be
detected.
The HDMI connection
between your laptop
and the Button is
loose.
Reconnect the HDMI cable of the
Button.
Laptop problem Reboot your laptop.
The Button is
shutdown.
Reconnect the USB cable of the
Button.
Pairing
The message,
Pairing failed, from
the Host is shown
on the display
when the Host is
pairing with the
Button.
1. Error: 1103
2. The Host has
reached the
maximum number
of pairing.
Log into the web management,
then select Pairing >
Pairing Status > Delete Delete
unnecessary pairings.
Wi-Fi interference or
signal attenuation
Make sure the transmission
distance is within 15 meters and
with no obstacles.
The Button has not
entered the pairing
mode in time.
When the Host enters pairing
mode, the Button should also
enter pairing mode within two
minutes.
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