84
Category Problem Cause Solution
Windows
Software
When presenting a
video file via Gom
Media Player, the
full-screen image is
cut into upper and
lower halves.
Media player
Use other media players to play
video files, such as Windows
Media Player.
Web
manage-
ment
Cannot Log in
Forget the account
and password.
1. Reset the Host.
2. The default log in account:
admin
3. The default log in password:
0000.
Laptop cannot
connect the SSID
with the correct
password by Wi-Fi.
Laptop Wi-Fi module
cannot support 802.11
AC.
Laptop can connect to the Host
with an Ethernet cable instead of
Wi-Fi connection.
Error code
RX Error Code Cause
0101 Firmware file error
1101 Pairing Time Expired
1102 Manually stop pairing
1103 Pairing limit reached
2101 The fan has stopped working
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